Captioning on TV isn’t always perfect right? Sometimes, we read poor captioning like this… Did you understand it? Of course not, that caption made no sense! What the audio commentary really said was… To address this concern, the NAD joins a coalition of consumer advocates and researchers all of us, together, we asked the Federal Communications Commission (FCC) to set new rules for live captioning quality. Basically, we all want to improve the quality of live captioning! In 2014, the FCC released “best practices” for caption quality. While it was vague they established four requirements: accuracy, completion, timing, and placement. However, we know that’s not enough. Since 2014, we still face captioning issues. We need more specific requirements in place. So, that coalition I mentioned earlier, with different groups, we asked the FCC for two things: First, start a “Notice of Inquiry” (NOI) into caption quality metrics. Which means to gather input from the public about their live captioning experience and figure out a way to measure live captions how we can say “that captioning is good, that is bad”. Keep in mind, this isn’t about whether captions are done with a person or automatic via a machine – right now, we’re focused on quality. If the captioning quality doesn’t meet the standards, then they cannot use that technology. And secondly, provide guidance when and how to use Automatic Speech Recognition (ASR). You can watch Howard’s previous AHA explaining ASR. This is important because ASR isn’t to be used all the time. The coalition’s goal is figure out what the best practices are for live captioning. You can get involved and file your own comments with the FCC. Share your own experiences with live captions! Please use docket number 05-231, the deadline to submit is September 13th! Tell the FCC you want them to improve live captioning! Thank you.

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Dennis Veasley

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